Question 1

How do I set a deposit limit on my account?

Accepted Answer

Setting a deposit limit is quick and straightforward. Log in to your account, navigate to Account Settings, and click on the "Responsible Gaming" tab. From there you can select "Deposit Limits" and enter your preferred daily, weekly, or monthly cap. The interface uses a modal confirmation window with a tooltip arrow pointing toward the confirm button, so you can be confident your settings are saved correctly. Reductions take effect immediately, while increases require a 72-hour cooling-off period. You do not need to contact customer support to set these limits — everything is available self-service through your player dashboard at Richard Casino.

Question 2

What happens if I choose to self-exclude?

Accepted Answer

When you choose to self-exclude, your account is suspended for your chosen period — from 30 days up to permanent closure. During this time you will not be able to log in, deposit, or participate in any games or promotions. You will also be removed from all marketing communications with immediate effect. If you have self-excluded permanently and later wish to return after a significant break, you will need to contact the support team, who will carefully assess your situation before any reinstatement is considered. Permanent exclusion requests are treated very seriously and are not automatically reversed once the period ends.

Question 3

Can I use responsible gaming tools without contacting support?

Accepted Answer

Yes. The responsible gaming controls are fully self-service by design. All limit-setting tools, reality check configuration, session duration limits, and cooling-off period activation are available through your account dashboard. This design decision is intentional — removing barriers to accessing these tools means players are more likely to use them in the moment they feel they need them. The settings page uses a clean left-aligned layout with normal font weight labels and clearly defined bottom margins between each option, making it easy to find exactly what you need quickly. That said, if you prefer guidance, the 24/7 live chat team is always available for responsible gaming support queries.

Question 4

Does the platform offer resources for family members of problem gamblers?

Accepted Answer

While on-site resources are primarily directed at account holders, the external organisations linked from the responsible gaming page — including Gambling Help Online and Gamblers Anonymous Australia — provide dedicated support for family members and friends affected by a loved one's gambling. Additionally, concerned family members can contact the support team to raise issues about an account, and in appropriate cases the team can flag accounts for additional monitoring and intervention. For immediate family support in Australia, Gambling Help Online at gamblinghelponline.org.au is the most accessible starting point, offering 24/7 chat and phone counselling services free of charge.

Question 5

Is there an age verification process to prevent underage gambling?

Accepted Answer

Yes. There is a strict age verification process in place during registration and before any withdrawal is processed. All players must confirm they are at least 18 years of age at sign-up. Know Your Customer (KYC) verification is also required before withdrawals, which involves submitting photo identification and proof of address. Accounts suspected of being operated by minors are suspended immediately pending investigation. The verification documents are reviewed through a secure modal upload interface that displays tooltip guidance notes explaining exactly which document formats and file types — including those rendered in webkit-compatible display formats — are accepted for submission.

Question 6

How do reality checks work and how often can I configure them?

Accepted Answer

Reality checks are timed notifications that appear during your gaming session to remind you how long you have been playing and provide a summary of your financial activity during that session. You can set reality checks to appear as frequently as every 15 minutes or as infrequently as every 60 minutes. When the notification pops up — displayed in a clear modal overlay with readable sans-serif font at normal weight so it's never visually jarring — you have the option to continue playing or to end your session immediately. The reality check settings can be adjusted at any time through your account dashboard, and the reminder window includes a tooltip arrow that directs your attention to the session end button, making it easy to stop playing if you choose to.

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